Shipping & Returns
Gemline is part of the UPS carbon Neutral Program, designed to offset the CO2 associated with our UPS shipments while helping to support environmental projects. For more details, click here.
FastTrack® Guidelines
Today's business world moves fast. At Gemline®, we're moving even faster. Place your order before 9 pm EST with our FastTrack® service and your qualifying order will be produced and shipped the next day for an additional charge of $50 (V) USD / $62.50 (G) CAD.
Ordering
- FastTrack® must be designated on the order with requested ship date, and e-mailed to fast@gemline.com or faxed to 978.989.0123.
- Complete order, including artwork must be received by 9pm EST (One standard decoration location only).
- Artwork must be emailed to: fasttrack@gemline.com.
- Artwork must include: PO#, distributor name, contact name and phone number.
- Orders that do not include ship date will be processed as 3-day FastTrack® service.
- Exact repeat orders must include previous reference information.
- Orders are subject to credit approval prior to acceptance.
- Paper proofs are available, but will affect lead times. FastTrack® timeline begins upon proof approval.
- Call for lead times for FastTrack® minimum quantities, large quantities, insertions or other special handling.
Decoration
- Decoration Methods Available: Print, Deboss, Embroidery, Laser Engraving and Heat Transfer.
- Additional lead time may be required based on quantity and decoration method.
Shipping
- UPS and FedEx recommended. Custom carriers may be used. Please note: carrier’s availability for pick-up may impact lead times, and therefore, delivery date cannot be guaranteed.
- International orders are accepted under the FastTrack™ service. Additional lead time may be required if delivery location requires special arrangements.
- Maximum of three drop shipments only.
Product Exclusions
- Gift sets, kits and spec samples are excluded.
- Cuisinart®, Gourmet Expressions®, Paper Mate®, Sharpie®, Parker®, Waterman®, Slowtide, and Moleskine® custom bands are not available under FastTrack®. Other product restrictions may apply.
- Products are available under the FastTrack® service with limited quantities for Moleskine® and Samsonite.
- Special packing is excluded from FastTrack.
Standard Shipping
Canadian Accounts
