Track Order Status
Get updates on your order by using our search tool.
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Enter Gemline Account Number: (Required)
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Enter Order: (Required)
Need Help?
Why can't I find my order?
Please double-check that your account number and customer number or purchase order number are correct. Some types of orders cannot be tracked through this tool. These include direct import orders. If you're still experiencing issues, please contact customer service.
What does the order status mean?
The order status is based on the latest information we have in our system and, in some cases, might be slightly delayed.
See order status definitions below.
- Received: Order has been entered into our system and is ready for processing
- In Process: The order is going through proof approval, being prepared for production, or in production
- Shipped: Order has been shipped and invoiced
Where can I find my order details?
