Shipping Information

Due to a global surge in parcel package volume and other impacts of COVID-19, UPS, FedEx and other couriers are experiencing more frequent service level delays than usual. Please check with couriers for up-to-the-minute changes to shipping policies.

FastTrack®

Expanded service now includes larger quantities and increased number of colors per order. Accepting orders until 9:00 P.M. EST with next day shipping available.

Today's business world moves fast. At Gemline, we're moving even faster. Place your order before 9pm EST with Gemline's FastTrack® service and your order will be produced and shipped the next day at no extra charge. You can even choose from a range of creative techniques (print, embroidery, deboss and laser engraving) to maximize your branding efforts. Your order is guaranteed to deliver on time, every time.

FAST TRACK GUIDELINES:

  • FastTrack® must be designated on the order with requested ship date, and e-mailed to fast@gemline.com or faxed to 978.989.0123.
  • Complete order, including artwork must be received by 9pm EST (One standard decoration location only).
  • Artwork must be emailed to: fasttrack@gemline.com. Artwork must include: PO#, distributor name, contact name, phone number, and format used.
  • Orders that do not include ship date will be processed under our standard 3-day FastTrack® service.
  • Exact repeat orders must include previous reference information.
  • Orders are subject to credit approval prior to acceptance.
  • Paper proofs are available, but will affect lead times. FastTrack™ timeline begins upon proof approval.
  • UPS and FedEx recommended. Custom carriers may be used. Please note: carrier’s availability for pick-up may impact lead times, and therefore, delivery date cannot be guaranteed.
  • International orders are accepted under the FastTrack® service. Additional lead time may be required if delivery location requires special arrangements.
  • Maximum of three drop shipments only.
  • Kits are excluded.
  • Gourmet Expressions, Soapbox and Beekman 1802 gift sets are not available under FastTrack®.
  • Products are available under the FastTrack® service with limited quantities for bobble, Moleskine® and Samsonite.
  • Certain products may require additional lead times.
  • Call for lead times for FastTrack® minimum quantities, large quantities, insertions or other special handling.

For additional FastTrack guidelines, please click here.


Standard Shipping Information

Shipment Information

Upon request, Gemline will ship your order to be delivered in three business days, at UPS ground rates (some styles excluded).*except for Alaska & Hawaii shipments.

Packaging

Bulk unless otherwise specified by customer.

Shipment Method

F.O.B. Lawrence, MA 01843. Gemline reserves the right to determine the best shipping method unless specifically pre-routed by customer. When shipping 3rd party, all costs of transportation and insurance shall be borne by the customer.

Rush Services

Gemline recognizes that occasionally circumstances may require expedited production beyond FastTrack Service. We can accept requests for rush services based upon availability of production capacity for a fee of $150 (V) [US] / $187.50 (G) [CDN]. Contact Customer Service for your request. Note that a crucial component of accepting and meeting your rush need is the availability of complete art and decoration information.

Drop Shipments

$10.00 (V) [USD] / $11.00 (G) [CAD] per location, per release, plus freight cost and insurance. Dropships must be received prior to production or delays may occur. If drop shipments are received after boxes are packed, a charge may be incurred. Excel™ format accepted. If drop ships exceed 6, please download Gemline's Excel template here.

Incorrect Addresses

UPS and FedEx charge the shipper (Gemline) for address corrections due to an incorrect address provided on the customer’s PO or for samples entered directly online. Suites and floors are critical parts of the address and must be included or the carrier will charge for an address correction. All fees charged to Gemline will be invoiced once we are notified of the charges. These charges are calculated by the carton. This can take as long as 2-4 weeks.

Split Shipments

Gemline reserves the right to make split shipments.

Shipment Returns/Credits

While we are pleased to guarantee our products, we cannot guarantee or credit products lost, spoiled or returned because of inaccurate or incomplete shipping addresses. UPS or FedEx may bill factory for address corrections and those charges will be invoiced to the customer if an inadequate or inaccurate address was provided. The customer will also be invoiced for chargebacks by the carrier for invalid account numbers or refused charges by bill to party.

Shipment Rerouting

To reroute packages that have left our facility, please contact Gemline or contact your carrier directly. UPS has a fee of $23.90 per box, plus a $2.70 handling charge per box billed to Gemline, plus additional freight. FedEx address correction charge is $15.00, plus a $2.70 handing charge billed to Gemline, plus additional freight. If using a 3rd party shipping account, the additional freight will be charged to the account, but the $2.70 handling charge is billed to Gemline. Once the rerouting charges are accepted, we will contact the carrier. All fees charged to Gemline will be invoiced once we are notified of the charges, this could take as long as 2-4 weeks. Correct addresses, including suites and floors are critical to avoid an address correction charge. *Charges are subject to change by the carrier and will be reflected in your invoice.

International Shipments

International shipments can be quoted once a request has been deemed eligible. Shipments can be quoted duty paid (DDP) or duty unpaid (DDU) by request. Not all countries permit DDP terms. In order to quote/determine eligibility a complete delivery address and Gemline item numbers are required.

Duty unpaid quotes do not include Duties or Value Added Taxes. These charges are the responsibility of the recipient. The charges will need to be paid to the carrier/customs broker prior to taking delivery. Recipient may also be required to file a power of attorney with the carrier/customs broker for customs clearance to be provided on the recipient’s behalf. Gemline cannot guarantee in hands dates for international shipments (excluding Direct Import orders) due to potential customs and shipping delays.

Gemline will not ship the following brands internationally (outside of US and Canada): American Tourister, Hartmann, Igloo, MiiR, RuMe, Samsonite, Soapbox, Beekman 1802 and Zebra. In addition, Soapbox, Beekman 1802 products, Hand Sanitizers, Thermometers and Hand Wipes are only available to ship in the United States.

Gemline will ship Gourmet Expressions items to US & Canada only (excludes shipping to Puerto Rico, Guam, or any other US territory).

Gemline will not ship to Mexico or the Middle East.

Sanitizer Shipping Restrictions

As of 5/22/20, the TSA is allowing one liquid hand sanitizer container up to 12 ounces per passenger in carry-on bags until further notice. Please check the TSA website for more information and current guidelines.

Sanitizers with 70% or less alcohol can ship via ground or air transit. Sanitizers with 75% or more alcohol may be restricted from air transit depending on the ounces per bottle:

    • If less than 8 ounces, shipping air or ground transit is allowed.
    • If 8 ounces or more, shipping is only allowed via ground, air transit is not allowed. Cartons must be marked “Sanitizer-Contains ethyl alcohol”.

General Information for Canadian Accounts

SHIPPING OPTIONS FOR ACCOUNTS BILLING IN CANADIAN DOLLARS

Our Door to Yours™ Program

FOB Lawrence* to any point in Canada. Air Freight is FOB Lawrence, MA 01843.

With Gemline’s Our Door to Yours™ program, you get door-to-door service without the added fees or hassle. Billing is in Canadian dollars with all appropriate duties, brokerage fees and custom clearance included (pricing does not include applicable taxes or freight).

*Ground services will ship via UPS as prepay and add (no third party billing, no customer specified carriers).

3rd Party Shipping - Canadian dollars.

FOB Lawrence, MA

Third party shipping is also an option when you set up your billing account in Canadian dollars. Third party shipping information including complete billing address, and all applicable freight, taxes, duties, brokerage fees and custom clearance costs will be borne by the Distributor. End user’s billing address must be supplied for UPS/Fedex account purposes. Gemline will not contact end user in any way. For third party shipment in Canadian funds, please consult a Gemline representative for pricing.

3rd Party Shipping - U.S. funds.

FOB Lawrence, MA

Third party shipping is also an option when you set up your billing account in U.S funds. Third party shipping information including complete billing address, and all applicable freight, taxes, duties, brokerage fees and custom clearance costs will be borne by the Distributor. End user’s billing address must be supplied for UPS/FedEx account purposes. Gemline will not contact end user in any way. For third party shipment in U.S. funds, please consult a Gemline representative for pricing.

Our Door to Yours™ Program

FOB Lawrence* to any point in Canada

We offer the same hassle-free Our Door to Yours™ shipping program when you set up your Gemline account in U.S. funds. Pricing includes all appropriate duties, brokerage fees and customs clearance (pricing does not include applicable taxes or freight).

*Ground services will ship via our designated carrier as prepay and add (no third party billing, no customer specified carriers).

Canada Tax Additions

When shipping via Gemline’s Our Door to Yours™ Program, an applicable tax will be added to all orders calculated on the net selling price. Prices do not include any provincial taxes. Provincial taxes will be billed separately if applicable. 

Gourmet Expressions Shipping Information

Items with Chocolate 

If your item contains chocolate, we recommend adding a Cold Shipping Pack (item # 916).  One cold pack per item is suggested.  Cold Shipping Packs are available for orders shipping in the US for $10.00 (V) each.

We highly recommend shipping items that contain chocolate so that transit time does not exceed more than 3 days in warm weather climates. For temperatures over 75 degrees Fahrenheit, or for long distances, overnight or 2nd day delivery is suggested. If the shipment location is more than 3 days ground, upon request Gemline will expedite shipping to UPS 3-Day Select and bill UPS Ground Rates. Please keep holidays and weekends in mind when considering your transit time. Gourmet Expressions items ship FOB Lawrence, MA 18043. In warm weather months, we highly suggest scheduling your order to ship Monday thru Wednesday to ensure delivery on a weekday. Don’t forget to arrange delivery so that the chocolate can quickly be brought into an air-conditioned location.

Perishability

Food gifts should be stored in an air-controlled, cool, dry environment

Packaging/Handling Charge

Gourmet Expressions items have a $4.00 (V) [USD] / $5.00 (G) [CDN] packaging/handling charge per carton.

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