Ordering Information & Policy
NOTICE: Due to unprecedented demand, standard lead times may be impacted for some orders. Please contact firstname.lastname@example.org or your Gemline Sales Representative for lead time.
Download the 10 Most Important Order Details Checklist to help ensure the highest possible quality when submitting your purchase order.
- Undecorated products are available for purchase at the prices and minimums listed on the website.
- When ordered by 4:00 PM Eastern time, we will attempt to ship same day. However, some items may take 24-48 hours to ship.
- Due to high demand, PPE and PPE related items may take up to 48 hours to ship after the purchase order is received.
Gourmet Expressions Blank Products:
- Undecorated Gourmet Expressions items are sold at EQP, at the decorated minimum order quantity.
- There is a $4.00 (V) [US] / $5.00 (G) [CDN] packaging/handling charge per carton.
- Gourmet Expressions undecorated items ship within 5 business days.
- Gemline items can be inserted into another Gemline item free of charge upon request.
- Upon request Gemline will insert your items at a charge of $0.60 (V) [USD] / $0.75 (G) [CAD] per item.
Less Than Minimums:
- Published minimum quantity applies for decorated items.
- Absolute minimum is 1/2 the published minimum item quantity. For less than published minimum, a charge of $75.00 (V) [USD] / $82.50 (G) [CAD] will apply.
- 1/2 catalog quantity minimums not available on Gourmet Expressions items or reusable face masks.
Standard Lead Times - Decorated Product
Four Days (No proof required)
Print one color up to 1,000 pcs.
Deboss up to 500 pcs.
Embroider up to 100 pcs. and 5,000 stitches
If proof is required, production will normally be scheduled 2 days after proof approval
Five Days (No proof required)
Print up to 5,000 pcs.
Print multi-color up to 2,500 pcs.
Deboss up to 1,500 pcs.
Embroider up to 600 pcs. and 5,000 stitches
If proof is required, production will normally be scheduled 3 business days after proof approval.
Seven Days (No proof required)
Print 1 color up to 5,001 - 10,000 pcs.
Print multi-color up to 5,000 pcs.
Deboss up to 6,500 pcs.
Embroider up to 1,400 pcs. and 5,000 stitches.
If proof is required, production will normally be scheduled 5 business days after proof approval.
- Add 1 day to Standard Lead time for Hand Care gift sets (Soapbox and Beekman 1802).
For larger quantities, multiple locations, drop shipments, insertions or other special handling, please contact Customer Service.
For lead-time purposes, an order must be complete including artwork before scheduling can begin. Order changes cannot be accepted once production has begun.
- Gourmet Expressions items are not available under FastTrack®.
- For Towers or Gift Boxes lead time for up to 500 pcs is 5 days without a proof.
- If proof is required, allow 2 days for a proof, production time is 3 days after final proof approval.
- Gourmet Expressions Bundled Gifts (food items with a Gemline cooler, drinkware, etc.) follow Standard Lead Time based upon decoration method and quantities below:
- Up to 500 pcs add 3 days to Standard Lead Time.
- 501-850 pcs add 4 days to Standard Lead Time.
- 851-1200 pcs add 5 days to Standard Lead Time.
- For lead time on higher quantities, contact Customer Service.
- When ordered by 4:30 PM EST and shipped via UPS or 4:00 PM EST and shipped via FedEx, we will attempt to ship same day. However, some samples may take 24-48 hours to ship.
- Free UPS Ground shipping is available for continental U.S. shipments when ordered online.
- Limit of 3 samples per any one style.
- Samples are sold at the Blank net cost, plus shipping.
- Blank samples are non-returnable.
- All freight charges for samples, including duties and taxes for international orders, are the sole responsibility of the customer.
Gourmet Expressions Samples:
- Samples orders will not be accepted from November 15 to January.
- Gourmet Expressions samples are sold at EQP + a $4.00 (V) [USD] / $5.00 (G) [CDN] packaging/handling charge per carton.
- Samples are not available to be ordered online for Gourmet Expressions.
- When ordered by 4:00PM EST, Gourmet Expressions samples will ship 2 days later.
- Returns are not accepted on Gourmet Expressions samples.
- For any Gemline item, spec samples are available for EQP less 50%.
- For any Retail Brand item, spec samples are available for EQP less 25%.
- Full set-up and run charges apply.
- Limit 3 per style.
- Personalization is not eligible
- Decoration on gift box only is not eligible.
Gourmet Expressions Spec Samples:
- Available at EQP less 25%, full set up and run charges apply.
- For any Gemline item, self-promotions are available for EQP less 50%.
- For any Retail Brand item, self-promotions are available for EQP less 25%.
- Full set-up and run charges apply.
- Self-promo samples must include the Distributor logo and be decorated by Gemline.
- Limit 500 max. The absolute minimum for any self-promo is 1/2 of the advertised minimum order quantity. If less than the minimum order quantity is purchased, an LTM charge would apply.
- Select items are not available as self-promos.
- Sale and Clearance items are not eligible.
Gourmet Expressions Self-Promotions:
- Gourmet Expressions self-promos are available from January 1st – October 31st only, at minimum order quantity.
- Self-promotion pricing is EQP less 25%, full set-up and run charges apply.