Gourmet Expressions Ordering Information & Policy
Download the Gourmet Expressions Order Policy PDF here
- Sample orders will not be accepted from November 15 to January 1.
- Gourmet Expressions samples are sold at EQP + a $4.00 (V) [USD] / $5.00 (G) [CDN] packaging/handling charge per carton.
- When ordered by 4:00PM EST, Gourmet Expressions samples will ship 2 days later.
- Returns are not accepted on Gourmet Expressions samples.
Minimum Order Quantity
- Gourmet Expressions items cannot be ordered for less than the decorated minimum order quantity.
- Undecorated Gourmet Expressions items are sold at EQP, at the decorated minimum order quantity.
- There is a $4.00 (V) [US] / $5.00 (G) [CDN] packaging/handling charge per carton.
- Gourmet Expressions undecorated items ship within 5 business days.
- Gourmet Expressions items have a $4.00 (V) [USD] / $5.00 (G) [CDN] packaging/handling charge per carton if drop shopped individually, or per carton if bulk shipped.
- Drop shipment delivery addresses must be provided at the time of order. Please fill out our drop ship template.
- There is no additional drop ship fee for Gourmet Expressions.
- For climates and seasons at temperatures of 70 degrees or higher, we recommend adding a Cold Shipping Pack (item # 916) for items containing chocolate.
- One cold pack per item is suggested. Cold Shipping Packs are available for orders shipping in the US for $10.00 (V) each.
- We highly recommend 2-3 day transit for items that contain chocolate.
- Food gifts should be stored in an air-controlled, cool, dry environment after delivery.
- Ribbons are available in 5 colors (white, red, navy blue, black or grey).
- The set up charge to foil stamp on the ribbon is $65 (V) [US] / $81.25 (G) [CDN].
- Foil is available in gold or silver.
- Greeting cards are available as an add-on to any Gourmet Expressions item.
- Small Card: As low as $0.95 (V) [US] /$1.24 (G) [CDN].
- The set up charge to add a logo to the card is $25 (V) / $27.50 (G) [CDN].
- Large Card: As low as $2.55 (V) [US] /$3.32 (G) [CDN]
- The Set up charge to add a logo to the card is $25 (V) / $27.50 (G) [CDN].
- Cards can be personalized for a run charge of $4.95 (V) [US] / $5.45 (G) [CDN] per card.
- There is no set up charge to personalize cards.
- Gourmet Expressions items are not available under FastTrack®.
- For Towers or Gift Boxes (no Gemline item), lead time for up to 500 pcs is 5 days without a proof.
- If proof is required, allow 2 days for a proof, production time is 3 days after final proof approval.
- Gourmet Expressions Bundled Gifts (food items with a Gemline tote, cooler, etc.) follow Standard Lead Time based upon decoration method and quantities below:
- Up to 500 pcs add 3 days to Standard Lead Time.
- 501-850 pcs add 4 days to Standard Lead Time.
- 851-1200 pcs add 5 days to Standard Lead Time.
- For lead time on higher quantities, contact Customer Service.
- Spec samples on Gourmet Expressions are offered at EQP less 25%, full set up and run charges apply.
- Gourmet Expressions self-promos are available from January 1st – October 31st only, at minimum order quantity.
- Self-promotion pricing is EQP less 25%, full set-up and run charges apply.
- Select components of Gourmet Expressions items are sourced domestically with short lead times and can be ordered to meet your order quantity. Contact customer service with inquiries.
- Gemline will ship Gourmet Expressions items to US & Canada only (excludes shipping to Puerto Rico, Guam, or any other US territory)
Terms & Conditions
- Gemline reserves the right to substitute items of greater or equal value in any Gourmet Expressions item if necessary, to ensure on-time shipment.
- All orders are considered firm. Cancellations will be accepted only if merchandise has not been decorated.
- There will be a 20% restocking fee for cancellations of Gourmet Expressions orders that have been confected but not yet decorated (samples included).