Terms and Conditions

Over Runs/Under Runs

We reserve the right to ship 5% over or under and bill accordingly. In the case of under-runs of 5% or less, Gemline reserves the right not to decorate the balance of the order.

Payment Terms

Net 30 days.


All orders are considered firm. Cancellations will be accepted only if merchandise has not been decorated. Cancellations must be made in writing and received by Gemline; phone cancellations are not acceptable. Gemline will accept return of blank merchandise if return authorization is obtained prior to return, and if merchandise is returned within 30 days after original shipment. Merchandise must be unopened and in original cartons. There will be a 20% restocking charge for returned merchandise. We do not accept returns on the following products: awards, food, drinkware, ear buds, virtual reality headsets, RuMe items that are Made in the USA from imported parts or any items containing lithium ion batteries. Please call for RMA.


A number of items or features in this catalog are the intellectual property of The Gem Group, INc. and are patented or patent pending. This includes, but may not be limited to the Quadrafold(TM), FlipTuck(TM), Logomagic(TM), Molded Pen Holder, Collapsible Party Cooler, Grill Master Apron Kit and Life in Motion(TM) Checkpoint-Friendly Products.


All orders subject to product availability. We cannot be liable for delays due to material shortages, customs, shipping or acts of God. Due to manufacturing tolerances, all product dimensions have acceptable variations of 1/4", decoration also allows 1/4" variation. Product color may vary slightly from website image. We recommend you review actual sample before order confirmation. Gemline cannot guarantee continuity of exact shade, color, size, weight, texture, colorfastness or construction of finished goods. On our non-woven products, white ink and PMS color matches may be influenced by the underlying color due to the transparent nature of the ink. We cannot guarantee continuity of products if washed. Any discrepancies in quantity received must be reported to Gemline within 48 hours of receipt. We periodically monitor calls for training purposes to ensure quality customer service. Logos shown on this website are for illustrative purposes only and do not imply endorsement and are not for sale except by authorized owner. All original art is held for one year only.

Gemline® is a registered trademark of The Gem Group, Inc.
Brookstone® is a registered trademark of Brookstone, Inc.
Igloo® is a registered trademark of Igloo Products Corp.
bobble® is a registered trademark of Move Collective LLC.
Isaac Mizrahi is a registered trademark of Xcel Brands, Inc.
Moleskine® is a registered trademark of Moleskine SpA.
Lynktec is a registered trademark of LYNKtec Corp.
Genuine Thermos Brand is a registered trademark of Thermos LLC.
Samsonite is a registered trademark of Samsonite IP Holdings S.àr.l.
American Tourister is a registered trademark of Samsonite IP Holdings S.àr.l.
RuMe is a registered trademark of RuMe Inc. Corporation Delaware

The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by The Gem Group is under license.  Other trademarks and trade names are those of their respective owners.

The Quality Certification Alliance (QCA)

Gemline is an accredited member of QCA. QCA is an independent, non-governmental, not-for-profit accrediting organization for industry suppliers. The QCA certification is a comprehensive, third party audited assessment and accreditation of member’s compliance efforts and achievements. This certification helps protect your brand and reputation by offering compliance with the highest product standards in the market.


Gemline is compliant with state and federal regulations. Our complete product line is compliant with the new Consumer Products Safety Improvement Act (CPSIA). In addition, we also offer a broad range of products that are designed specifically for use by children 12 years and under. For more information on our corporate policies and statements, click here.

Inventory Commitment

In the unlikely event we do not have the product you are looking for, we will work with you to meet your specific needs.

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