Order Policy

10 Most Important Order Details

The following information will help to speed your order and ensure the highest possible quality. Please use this checklist below to verify your order includes the following information. Click here to download the checklist. Click here to download the Gourmet Expressions checklist.

  1. Account name/number
  2. Style, number, description and color of each item
  3. Quantity and Price
  4. Press ready art/previous PO number
  5. Decoration method
  6. Location and size of decoration
  7. Colors (PMS & thread color #)
  8. Indicate whether proof is needed
  9. Shipping Method / Shipping Address
  10. Products in-hands date

Blank Products:

Undecorated products are sold at EQP less $0.31 (V) [USD] / $0.43 (G) [CAD]. Undecorated Gourmet Expressions items are sold at EQP, catalog minimum only, + $4.00 (V) [US] / $4.40 (G) [CDN] handling charge per carton. Pens under $2.00 (V) [USD] / $2.85 (G) [CAD] are EQP less $0.07 (V) [USD] / $0.10 (G) [CAD]. When ordered by 4:00 PM Eastern time, we will attempt to ship same day. However, some items may take 24-48 hours to ship. Gourmet Expressions undecorated items ship in 5 business days.

Insertions:

Gemline items can be inserted into anotehr Gemline free of charge upon request. Gemline will insert your items at a charge of $0.60 (V) [USD] / $0.66 (G) [CAD] per item upon request. 

Less Than Minimums:

Published minimum quantity applies for decorated items. Absolute minimum, with LTM charges, is 1/2 the published minimum order quantity. For less than published minimum, a charge of $75.00 (V) [USD] / $82.50 (G) [CAD] will apply. 1/2 catalog quantity minimums not available on Thermos or Gourmet Expressions items.

Standard Lead Times - Decorated Product

  • Four Days (No proof required)
    Print one color up to 1,000 pcs.
    Deboss up to 500 pcs.
    Embroider up to 100 pcs. and 5,000 stitches
    If proof is required, production will normally be scheduled 2 days after proof approval

  • Five Days (No proof required)
    Print up to 5,000 pcs.
    Print multi-color up to 2,500 pcs.
    Deboss up to 1,500 pcs.
    Embroider up to 600 pcs. and 5,000 stitches
    If proof is required, production will normally be scheduled 3 business days after proof approval.

  • Seven Days (No proof required)
    Print 1 color up to 5,001 - 10,000 pcs.
    Print multi-color up to 5,000 pcs.
    Deboss up to 6,500 pcs.
    Embroider up to 1,400 pcs. and 5,000 stitches.
    If proof is required, production will normally be scheduled 5 business days after proof approval.

  • Gourmet Food Gifts (non-Gemline bundled), lead time for up to 500 pcs is 5 days without a proof. If proof is required, allow 2 days for a proof, production time is 3 days after final proof approval. For lead time on higher quantities, contact Customer Service.

  • Gourmet Expressions Bundled Gifts follow Standard Lead Time based upon quantity and decoration method listed above. For orders up to 500 pcs add 3 days, orders 501-850 pcs add 4 days, orders 851-1200 pcs add 5 days. For lead time on higher quantities, contact Customer Service.

  • Shipping details/addresses and provided greeting cards must be received and confirmed at time of production, or production will be delayed pending receipt for Gourmet Expressions items.

For larger quantities, multiple locations, drop shipments, insertions or other special handling, please contact Customer Service.

For lead-time purposes, an order must be complete including artwork before scheduling can begin. Order changes cannot be accepted once production has begun.

Product Samples

When ordered by 4:30 PM EST and shipped via UPS or 4:00 PM EST and shipped via FedEx, we will attempt to ship same day. However, some samples may take 24-48 hours to ship. Gourmet Expressions samples may take 3-5 days to ship during peak holiday season. Free UPS Ground shipping is available for continental U.S. shipments when ordered online.  Limit of 3 samples per any one style. Samples are sold at EQP net less $0.31 (V) [USD] / $0.43 (G) [CAD] plus shipping. Gourmet Expressions samples are sold at EQP net + $4.00 (V) [USD] / $4.40 (G) [CDN] handling charge. Samples can be returned within 30 days of invoice date for product credit if returned in original condition. We do not accept returns on the following products: drinkware, food, ear buds, virtual reality headsets, or any items containing lithium ion batteries. Please call for RMA. All samples must be returned unused and in their original packaging. All freight charges, including duties and taxes for international orders, are the sole responsibility of the customer.

Spec / Self-promo

Spec Samples: EQP less 50%. Full set-up and run charges apply. Limit 3 per style.

Self Promos: EQP less 50%. Full set-up and run charges apply. MiiR® self-promos are available at EQP, full set up and run charges apply. Self-promo samples must include the Distributor logo and be decorated by Gemline. Limit 500 max. The absolute minimum for any self-promo is 1/2 of the advertised minimum order quantity. If less than the minimum order quantity is purchased, an LTM charge would apply. Select items are not available as self promos.

Gourmet Expressions: Spec samples and self-promos for Gourmet Expressions are available from January 1st - October 31st only. Spec samples on Gourmet Expressions are offered at EQP. Gourmet Expressions self-promos are available on select items at EQP less 50%, limit is 25. 

Exclusions: Personalization is not eligible. Decoration on gift box only is not eligible. Sale and Clearance items are not eligible.

Padfolio Decoration

Please indicate spine location for padfolio decoration. Text will always read horizontal in each spine location.

Loading, please wait…

Close