Ordering Information & Policy
NOTICE: Due to unprecedented demand, standard lead times may be impacted for some orders. Please contact email@example.com or your Gemline Sales Representative for lead time.
Download the 10 Most Important Order Details Checklist to help ensure the highest possible quality when submitting your purchase order.
- Undecorated products are available for purchase at the prices and minimums listed on the website.
- When ordered by 4:00 PM Eastern time, we will attempt to ship same day. However, some items may take 24-48 hours to ship.
- Due to high demand, PPE and PPE related items may take up to 48 hours to ship after the purchase order is received.
Gourmet Expressions Blank Products:
- Undecorated Gourmet Expressions items are sold at EQP, at the decorated minimum order quantity.
- There is a $4.00 (V) [US] / $5.00 (G) [CDN] packaging/handling charge per carton.
- Gourmet Expressions undecorated items ship within 5 business days.
- Gemline items can be inserted into another Gemline item free of charge upon request.
- Upon request Gemline will insert your items at a charge of $0.60 (V) [USD] / $0.75 (G) [CAD] per item.
Less Than Minimums:
- Published minimum quantity applies for decorated items.
- Absolute minimum is 1/2 the published minimum item quantity. For less than published minimum, a charge of $75.00 (V) [USD] / $82.50 (G) [CAD] will apply.
- 1/2 catalog quantity minimums not available on Gourmet Expressions items or reusable face masks.
Order Lead Times - Decorated Product
- When ordered by 4:30 PM EST and shipped via UPS or 4:00 PM EST and shipped via FedEx, we will attempt to ship same day. However, some samples may take 24-48 hours to ship.
- Free UPS Ground shipping is available for continental U.S. shipments when ordered online.
- Limit of 3 samples per any one style.
- Samples are sold at the Blank net cost, plus shipping.
- Blank samples are non-returnable.
- All freight charges for samples, including duties and taxes for international orders, are the sole responsibility of the customer.
Gourmet Expressions Samples:
- Samples orders will not be accepted from November 15 to January.
- Gourmet Expressions samples are sold at EQP + a $4.00 (V) [USD] / $5.00 (G) [CDN] packaging/handling charge per carton.
- Samples are not available to be ordered online for Gourmet Expressions.
- When ordered by 4:00PM EST, Gourmet Expressions samples will ship 2 days later.
- Returns are not accepted on Gourmet Expressions samples.
- For any Gemline item, spec samples are available for EQP less 50%.
- For any Retail Brand item, spec samples are available for EQP less 25%.
- Full set-up and run charges apply.
- Limit 3 per style.
- Personalization is not eligible
- Decoration on gift box only is not eligible.
Gourmet Expressions Spec Samples:
- Available at EQP less 25%, full set up and run charges apply.
- For any Gemline item, self-promotions are available for EQP less 50%.
- For any Retail Brand item, self-promotions are available for EQP less 25%.
- Full set-up and run charges apply.
- Self-promo samples must include the Distributor logo and be decorated by Gemline.
- Limit 500 max. The absolute minimum for any self-promo is 1/2 of the advertised minimum order quantity. If less than the minimum order quantity is purchased, an LTM charge would apply.
- Select items are not available as self-promos.
- Sale and Clearance items are not eligible.
Gourmet Expressions Self-Promotions:
- Gourmet Expressions self-promos are available from January 1st – October 31st only, at minimum order quantity.
- Self-promotion pricing is EQP less 25%, full set-up and run charges apply.