Shipping Information

FastTrack

Expanded service now includes larger quantities and increased number of colors per order. Accepting orders until 9:00 P.M. EST with next day shipping available.

Today's business world moves fast. At Gemline, we're moving even faster. Place your order before 9pm EST with Gemline's FastTrack™ service and your order will be produced and shipped the next day at no extra charge. You can even choose from a range of creative techniques (print, embroidery, deboss and laser engraving) to maximize your branding efforts. Your order is guaranteed to deliver on time, every time.

FAST TRACK GUIDELINES:

  • FastTrack™ must be designated on the order with requested ship date, and e-mailed to fast@gemline.com or faxed to 978.989.0123.
  • Complete order, including artwork must be received by 9pm EST (One standard decoration location only).
  • Artwork must be emailed to: fasttrack@gemline.com. Artwork must include: PO#, distributor name, contact name, phone number, and format used.
  • Orders that do not include ship date will be processed under our standard 3-day FastTrack service.
  • Exact repeat orders must include previous reference information.
  • Orders are subject to credit approval prior to acceptance.
  • Paper proofs are available, but will affect lead times. FastTrack™ timeline begins upon proof approval.
  • UPS and FedEx recommended. Custom carriers may be used. Please note: carrier’s availability for pick-up may impact lead times, and therefore, delivery date cannot be guaranteed.
  • International orders are accepted under the FastTrack™ service. Additional lead time may be required if delivery location requires special arrangements.
  • Maximum of three drop shipments only.
  • Kits are excluded.
  • Society Awards are excluded.
  • Products are available under the FastTrack™ service with limited quantities for Brookstone®, Thermos®, bobble, Moleskine® and Samsonite.
  • Certain products may require additional lead times.
  • Call for lead times for FastTrack™ minimum quantities, large quantities, insertions or other special handling.

For additional FastTrack guidelines, please click here.


Standard Shipping Information

Shipment Information

Upon request, Gemline will ship your order to be delivered in hands in three working days, at UPS ground rates (some styles excluded).*except for Alaska & Hawaii shipments.

Packaging

Bulk unless otherwise specified by customer.

Shipment Method

F.O.B. Lawrence, MA. Gemline reserves the right to determine the best shipping method unless specifically pre-routed by customer. All costs of transportation and insurance shall be borne by the customer and all risk of loss shall pass to the customer when the goods are delivered to the carrier, whether the carrier is selected by customer or by Gemline. Excludes Society Awards, ships F.O.B. Grove, OK.

Rush Services

Gemline recognizes that occasionally circumstances may require expedited production beyond FastTrack Service. We can accept requests for rush services based upon availability of production capacity. Contact Customer Service for your request. Note that a crucial component of accepting and meeting your rush need is the availability of complete art and decoration information.

Drop Shipments

$7.50 (V) [USD] / $10.43 (G) [CAD] per location, per release, plus freight cost and insurance. Dropships must be received prior to production or delays may occur. If drop shipments are received after boxes are packed, a change may be incurred. Excel™ format accepted. If drop ships exceed 6, please download Gemline's Excel template here.

Split Shipments

Gemline reserves the right to make split shipments.

International Shipments

Prices do not include Duties, Value Added Taxes or Customs fees. If assessed, these charges are the responsibility of the shipper or recipient who will be billed for them in addition to any shipping costs. These fees can be delayed in billing up to 90 days. Gemline cannot guarantee in hands dates for international shipments (excluding Direct Import orders) due to potential customs and shipping delays.

General Information for Canadian Accounts

We offer FOB Montreal for ground shipment orders

SHIPPING OPTIONS FOR ACCOUNTS BILLING IN CANADIAN DOLLARS

Our Door to Yours™ Program

FOB Montreal* to any point in Canada

With Gemline’s Our Door to Yours™ program, you get door-to-door service without the added fees or hassle. Billing is in Canadian dollars with all appropriate duties, brokerage fees and custom clearance included (pricing does not include applicable taxes or freight).

*Ground services will ship via our designated carrier as prepay and add (no third party billing, no customer specified carriers).

3rd Party Shipping

FOB Lawrence, MA

Third party shipping is also an option when you set up your billing account in Canadian dollars. Third party shipping information including complete billing address, and all applicable freight, taxes, duties, brokerage fees and custom clearance costs will be borne by the Distributor. End user’s billing address must be supplied for UPS/Fedex account purposes. Gemline will not contact end user in any way. For third party shipment in Canadian funds, please consult a Gemline representative for pricing.

Our Door to Yours™ Program

FOB Lawrence* to any point in Canada

We offer the same hassle-free Our Door to Yours™ shipping program when you set up your Gemline account in U.S. funds. Pricing includes all appropriate duties, brokerage fees and customs clearance (pricing does not include applicable taxes or freight).

*Ground services will ship via our designated carrier as prepay and add (no third party billing, no customer specified carriers).

3rd Party Shipping

FOB Lawrence, MA

Third party shipping is also available for accounts billed in U.S. funds. Third party shipping information including complete billing address, and all applicable freight, taxes, duties, brokerage fees and custom clearance costs will be borne by the Distributor. For third party shipment in U.S. funds, please consult a Gemline representative for pricing.

Canada Tax Additions

When shipping via Gemline’s Our Door to Yours™ Program, an applicable tax will be added to all orders calculated on the net selling price. Prices do not include any provincial taxes. Provincial taxes will be billed separately if applicable. 

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