Order Policy

10 Most Important Order Details

The following information will help to speed your order and ensure the highest possible quality. Please use this checklist below to verify your order includes the following information. Click here to download the checklist.

  1. Account name/number
  2. Style, number, description and color of each item
  3. Quantity and Price
  4. Press ready art/previous PO number
  5. Decoration method
  6. Location and size of decoration
  7. Colors (PMS & thread color #)
  8. Indicate whether proof is needed
  9. Shipping Method / Shipping Address
  10. Products in-hands date

Blank Products:

Undecorated products are sold at EQP less $0.31 (V) [USD] / $0.43 (G) [CAD]. Pens under $2.00 (V) [USD] / $2.85 (G) [CAD] are EQP less $0.07 (V) [USD] / $0.10 (G) [CAD]. Undecorated Gourmet Expressions items are sold at EQP, catalog minimums only. When ordered by 4:00 PM Eastern time, we will attempt to ship same day. However, some items may take 24-48 hours to ship. Gourmet Expressions undecorated items ship in 5 business days.


Gemline items (calculators, gift boxes, pens, etc.) are inserted free of charge upon request. Upon request Gemline will insert your items at a charge of $0.60 (V) [USD] / $0.66 (G) [CAD] per item. 

Less Than Minimums:

Published minimum quantity applies for decorated items. Absolute minimum with LTM charges is 1/2 catalog item quantity. For less than published minimum, a charge of $75.00 (V) [USD] / $82.50 (G) [CAD] will apply. 1/2 catalog quantity minimums not available on Thermos, Gourmet Expressions items or RuMe items that are Made in the USA with imported parts.

Standard Lead Times - Decorated Product

  • Four Days (No proof required)
    Print one color up to 1,000 pcs.
    Deboss up to 500 pcs.
    Embroider up to 100 pcs. and 5,000 stitches
    If proof is required, production will normally be scheduled 2 days after proof approval

  • Five Days (No proof required)
    Print up to 5,000 pcs.
    Print multi-color up to 2,500 pcs.
    Deboss up to 1,500 pcs.
    Embroider up to 600 pcs. and 5,000 stitches
    If proof is required, production will normally be scheduled 3 business days after proof approval.

  • Seven Days (No proof required)
    Print 1 color up to 5,001 - 10,000 pcs.
    Print multi-color up to 5,000 pcs.
    Deboss up to 6,500 pcs.
    Embroider up to 1,400 pcs. and 5,000 stitches.
    If proof is required, production will normally be scheduled 5 business days after proof approval.

  • Gourmet Food Gifts (non-Gemline bundled), lead time for up to 500 pcs is 5 days without a proof. If proof is required, allow 2 days for a proof, production time is 3 days after final proof approval. For lead time on higher quantities, contact Customer Service.

  • Gourmet Expressions Bundled Gifts follow Standard Lead Time based upon quantity and decoration method listed above. For orders up to 500 pcs add 3 days, orders 501-850 pcs add 4 days, orders 851-1200 pcs add 5 days. For lead time on higher quantities, contact Customer Service.

  • Shipping details/addresses and provided greeting cards must be received and confirmed at time of production, or production will be delayed pending receipt for Gourmet Expressions items.

For larger quantities, multiple locations, drop shipments, insertions or other special handling, please contact Customer Service.

For lead-time purposes, an order must be complete including artwork before scheduling can begin. Order changes cannot be accepted once production has begun.

Product Samples

Shipped same day if order received by 4:30 PM EST and shipped via UPS. Any order being shipped by FedEx must be received prior to 4 PM EST. Free UPS Ground shipping is available for continental U.S. shipments when ordered online. Samples are sold at EQP net less $0.31 (V) [USD] / $0.43 (G) [CAD] plus shipping. Limit of 3 per any one style. RuMe assembled in the USA samples are sold at EQP net. Gourmet Expressions samples are sold at EQP net + $4.00 (V) [USD] / $4.40 (G) [CDN] handling charge. Samples can be returned within 30 days of invoice date for product credit if returned in original condition. We do not accept returns on the following products: drinkware, food, ear buds, virtual reality headsets, RuMe assembled in the USA items, or any items containing lithium ion batteries. Please call for RMA. All samples must be returned in their original packaging. All freight charges, including duties and taxes for international orders, are the sole responsibility of the customer.

Spec / Self-promo

EQP less 50%. Full set-up and run charges apply. Limit 3 per style for photo and spec samples. Spec samples are not available on RuMe items that are Made in the USA with Imported Parts. Gourmet Expressions spec samples and self-promos are available from January 1st - October 31st only. Gourmet Expressions spec samples are offered at EQP. Gourmet Expressions self-promos are available on select items at EQP less 50%, limit is 25. Self-promo samples must be decorated by Gemline - limit is 500. The absolute minimum for any self-promo is 1/2 of the advertised minimum order quantity. If less than the minimum order quantity is purchased, a LTM charge would apply. Premium padfolio in conjunction with padfolio personalization and gift box decoration not available for spec/self-promo sample. Excludes Hartmann products, alfi products, the Moleskine Smart Writing Set, Sale and Clearance items.

Padfolio Decoration

Please indicate spine location for padfolio decoration. Text will always read horizontal in each spine location.

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