FAQs

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Do you have product minimums?


Yes, most products require a 50 piece minimum order, but minimums range from only 12 pieces on some of the leather items to 300 pieces on the inexpensive totes. For specific product minimums, check the website or consult Customer Service for details.

As a distributor, my customers always want to know the tracking numbers on their orders right away. Is there a way I can get them quickly?

Yes! As part of your Gemline membership, you can sign up for Auto Email Notification and we will send you tracking numbers for your order by email. Please ensure your membership number is included on your purchase order.


Can I get an order acknowledgement?

Yes! There are two options for order acknowledgement. 1) Routine Order Notices: Sign up to receive routine email notifications for all orders placed by your account. Order notifications are sent to one email address automatically each time an order is placed. 2) Gemline Membership Order Notices: As part of your Gemline  membership, you can sign up for Auto Email Notification, and order acknowledgement for your individual orders will be sent to up to 3 email addresses. Please ensure your membership number is included on your purchase order

Can I email my artwork? 


All art for in house purchase orders can be sent to art@gemline.com. We will accept Mac or PC art created in Freehand, Illustrator, CorelDraw, QuarkXpress, or PageMaker. Please ensure all artwork includes the format used, a distributor name, PO and contact name.

Can I order less than the minimums?

Published minimum quantity applies for decorated items. Absolute minimum with LTM charges is 1/2 catalog item quantity. For less than published minimum, a charge of $75.00 (V) [USD]  / $104.00 (G) [CAD] will apply. 1/2 catalog quantity minimums not available on Thermos items.

Can I purchase samples?

Yes, Shipped same day if order received by 4:30 PM EST and shipped via UPS. Any order being shipped by FedEx must be received prior to 4 PM EST. Free UPS Ground shipping is available for continental U.S. shipments when ordered online.  Samples are sold at blank EQP net plus shipping. Limit of 3 per any one style. Samples can be returned within 30 days of invoice date for product credit if returned in original condition. We do not accept returns on the following products: awards, drinkware, ear buds, or any items containing lithium ion batteries. Please call for RMA. All samples must be returned in their original packaging. All freight charges, including duties and taxes for international orders, are the sole responsibility of the customer.

Can I order blank products?

Yes, undecorated products are sold at EQP less $0.31 (V) [USD] / $0.43 (G) [CAD]. Pens under $2.00 (V) [USD] / $2.85 (G) [CAD] are EQP less $0.07 (V) [USD] / $0.10 (G) [CAD]. When ordered by 4:00 PM Eastern time, we will attempt to ship same day. However, some items may take 24-48 hours to ship.

Can I order additional premium padfolio pads? 


Yes, however they must be placed at the same time as the original padfolio and premium padfolio package order.

Where do I find ink refills for pens?

Standard refills are available at your local office supply store.

What is the correct method for measuring a laptop?

Laptop screen should be measured from top left of screen to bottom right of screen to determine size.

laptop measuring

 

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